Postal Service 474 Practice Exam

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What should you tell a customer who has not submitted a Change of Address form?

  1. You can give him his mail regardless

  2. You are unable to provide mail until the form is submitted

  3. You will make an exception this time

  4. You cannot offer any help in this situation

The correct answer is: You are unable to provide mail until the form is submitted

When a customer has not submitted a Change of Address form, it is important to adhere to postal regulations and procedures. Informing the customer that you are unable to provide mail until the form is submitted ensures that there is a formal record of their address change. This process helps maintain the integrity and accuracy of mail delivery, preventing misdirection or delivery issues. By explaining this requirement, you are also educating the customer about the importance of officially notifying

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