What should you tell a customer who has not submitted a Change of Address form?

When a customer has not submitted a Change of Address form, it is important to adhere to postal regulations and procedures. Informing the customer that you are unable to provide mail until the form is submitted ensures that there is a formal record of their address change. This process helps maintain the integrity and accuracy of mail delivery, preventing misdirection or delivery issues.

By explaining this requirement, you are also educating the customer about the importance of officially notifying