Postal Service 474 Practice Exam

If a new employee is struggling with their job, what is the most effective way to help?

1. Encourage them to seek help from a supervisor

2. Tell him how to do his job quicker and better

3. Ignore the issue, believing they will improve over time

4. Offer to take some of their tasks to lighten their load

The correct answer is: Tell him how to do his job quicker and better

The answer that best addresses the situation is to encourage them to seek help from a supervisor. This approach is effective because supervisors typically have more experience and a broader perspective on the job responsibilities. They can provide targeted assistance and guidance tailored to the employee's specific struggles. Encouraging an employee to seek help fosters an environment of collaboration and support, which can lead to a more productive resolution than simply providing instructions on how to complete tasks more quickly. Directly telling an employee how to do their job might not address underlying issues, such as lack of understanding of task nuances or workflow integration. Ignoring the issue could result in persistent problems that inhibit the employee's development and the overall team's efficiency. Offering to take on some of their responsibilities might provide temporary relief but does not empower the employee to develop their skills or remedy the issues they're facing. Fostering a culture of asking for help promotes ongoing learning and improvement in the workplace.