Postal Service 474 Practice Exam

How do individuals view their ability to handle difficult tasks?

1. They doubt their abilities

2. They avoid them entirely

3. They believe they can manage them

4. They prefer to delegate to others

The correct answer is: They believe they can manage them

Individuals who view their ability to handle difficult tasks positively tend to believe that they can manage them effectively. This optimistic perspective is associated with self-efficacy, a concept introduced by psychologist Albert Bandura, which refers to an individual's belief in their capacity to execute behaviors necessary to produce specific performance attainments. When someone believes they can tackle challenges, they are more likely to engage with difficult tasks rather than shy away from them or avoid taking on responsibilities. This belief can lead to greater resilience and persistence when faced with obstacles, ultimately contributing to personal and professional growth. The belief in one’s competence provides motivation, encouraging individuals to approach challenging situations with confidence rather than anxiety. It enhances problem-solving skills, as they are more inclined to seek solutions rather than focus on potential failure. In contrast, those who doubt their abilities, avoid challenges, or delegate tasks might miss opportunities for growth and skill development.